Refund policy

At Bathhouse Trading Company, we value your satisfaction and stand behind the quality of our products. Please review this policy carefully before making a purchase.

Return Window

We offer a 14-day return policy, meaning you have 14 days from the date of delivery to request a return.

Eligibility Requirements

To be eligible for a return, items must:

  • Be unused, unopened, and in the same condition as received

  • Be in original packaging

  • Include proof of purchase (receipt or order confirmation)

To initiate a return, contact us at admin@bathhousetradingco.com.

If your return is approved, we will provide return instructions.
Returns sent without prior authorization will not be accepted.

Non-Returnable Items

Due to the nature of our products, personal care items are not eligible for return, including but not limited to:

  • Soaps

  • Cosmetics

  • Oils

  • Bath and body products

However, Bathhouse Trading Company may review certain requests on a case-by-case basis at its sole discretion.

The following items are also non-returnable:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

Damaged, Defective, or Incorrect Items

You are responsible for inspecting your order upon delivery.

If your item is defective, damaged, or incorrect, you must contact us within 48 hours of delivery at admin@bathhousetradingco.com.

We reserve the right to:

  • Request photographic evidence

  • Determine eligibility for replacement, store credit, or refund at our sole discretion

Exchanges

We do not offer direct exchanges. If eligible, customers may return an item and place a new order.

Refunds

Once we receive and inspect your approved return, we will notify you of the outcome.

If approved:

  • Refunds will be issued to the original payment method

  • Processing times may vary depending on your financial institution

Shipping costs are non-refundable, unless otherwise required by applicable law.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error

  • We are not responsible for lost or damaged return shipments

Product Use & Sensitivity Disclaimer

Customers are responsible for reviewing all product ingredients and usage instructions prior to use.

Bathhouse Trading Company shall not be held liable for any adverse reactions, sensitivities, or allergic responses to our products. We strongly recommend performing a patch test before full application.

By purchasing and using our products, you acknowledge and accept full responsibility for any outcomes resulting from their use.

Due to the personal and hygienic nature of these items, adverse reactions or sensitivities do not qualify products for return or refund.

Limitation of Liability

To the fullest extent permitted by applicable law, Bathhouse Trading Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to the use or misuse of our products.

All products are provided “as is” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability or fitness for a particular purpose, except where such disclaimers are prohibited by law.

Right to Refuse

We reserve the right to refuse returns, refunds, or exchanges that:

  • Do not meet the conditions outlined in this policy

  • Show signs of use, tampering, or damage not due to our error

  • Are submitted outside of the return window

Contact Information

For all inquiries regarding returns and refunds, contact:
admin@bathhousetradingco.com